AI agents for merchandising, shopper chat, and VIN-specific answers
Deploy AI agents for merchandising and chat.
Lectrium helps dealer partners deploy AI agents that answer shopper questions, guide merchandising moments, compare vehicles, search approved sources, and route high-intent conversations into useful next steps. Use agents inside EV and hybrid merchandising workflows, or extend them across inventory for always-on shopper chat.
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Where ChatVDP fits
An agent harness is the scaffolding that turns a language model into an agent that can actually do things. A model on its own can only generate text. To have it call tools, work through multi-step tasks, remember what it has done, and keep going until the job is finished, you need a runtime wrapped around the model — and that runtime is the harness.
ChatVDP is Lectrium’s shopper-facing prompt window for deploying these agents on VDPs. It can run inside the Lectrium Merchandising Dashboard for EV and hybrid-focused conversations, or as a standalone prompt-window agent across all fuel types — even gas inventory.
LLM
ChatVDP Harness
VDP prompt window
Agentic Capabilities
The runtime around the model
The harness drives the agent: it runs the loop that calls the model and executes the tools the model asks for, manages conversation history and context, applies approval and safety policies before actions are taken, and keeps the agent progressing toward completion. Coding assistants and autonomous agents all use some form of harness — it’s the engine wrapped around the model.
Deploy agents on behalf of dealer partners.
ChatVDP is the shopper-facing prompt window for Lectrium’s Agentic Capabilities, available inside the EV and hybrid merchandising dashboard or as a standalone all-fuel tool.
Prompt-window answers
Shoppers ask ChatVDP questions the same way they ask ChatGPT or Claude, but grounded to the active VIN.
Deployed agents
Lectrium can deploy specialized agents for comparisons, web search, savings, lead capture, and more.
Tool-directed tasks
The harness decides which approved capability to call, remembers context, and keeps progressing toward an answer.
Agentic Capabilities
Dealer partners can inquire about new agents that route shopper questions into approved tools, workflows, and handoffs.
Agentic Capabilities: focused AI for dealer outcomes
Lectrium can deploy agents for dealer partners by wrapping the right harness around an LLM: tools, context, policies, and task loops designed for the dealership moments that matter — from EV and hybrid education to broad inventory support across every fuel type.
Shopper Education
Turn confusing EV, hybrid, trim, range, and charging questions into confident answers while the shopper is still on the VIN.
“Can this specific plug-in hybrid cover my commute without using gas?”
Sales Enablement
Give sales teams richer context on what the shopper asked, what they compared, and which objections were resolved.
“The shopper compared this VIN against two lower-priced trims and asked about charging at home.”
Lead Quality
Convert high-intent conversations into better-qualified leads, with fewer generic form fills and more purchase context.
“This lead asked about rebates, home charging, and monthly fuel savings before requesting contact.”
Partner Advantage
Put AI to work on behalf of dealer partners without asking shoppers to leave your site for answers.
“Keep the model’s strengths pointed at your inventory, your shopper, and your next sales opportunity.”
Dealer partners can inquire about Agentic Capabilities for EV and hybrid merchandising or standalone ChatVDP deployments across all inventory.
How ChatVDP deploys an agent on a VDP
The shopper sees a familiar prompt window. Behind it, Lectrium’s harness calls the model, routes approved tools, manages context, and returns a useful next step.
1
Start with the VIN
ChatVDP begins from the exact vehicle detail page the shopper is viewing, so every conversation is anchored to a real unit.
2
Run the agent loop
The harness calls the model, executes approved tools, manages memory and context, and keeps the conversation moving.
3
Return a useful answer
The shopper gets a direct answer, comparison, search result, or handoff path without leaving the VDP.
chatvdp_agent_loop.json
{ “shopperQuestion”: “Is this VIN right for me?”, “agentHarness”: { “model”: “LLM”, “tools”: [“vinData”, “compare”, “webSearch”, “leadHandoff”], “policy”: “dealer-approved actions only” } }
// Harness loop: reason · call tools · remember context · apply policy · complete the task
Guardrails are part of the product.
A harness is not just tool access. It is the layer that keeps the agent bounded: what it can call, what it can remember, what needs approval, and how it moves toward a safe completion.
Policy before action
Before any action is taken, the harness applies dealer-defined approval and safety rules so the model stays useful without becoming uncontrolled.
Context within limits
The harness manages conversation history and VDP context so the model stays grounded, focused, and inside its working limits.
Dealer-controlled handoff
When the conversation becomes sales-ready, ChatVDP can guide the shopper into the right next step for your team.
Deploy agentic capabilities on your VDPs
ChatVDP gives shoppers a familiar prompt window on VIN-specific pages — while Lectrium deploys the agent harness, tools, context, and guardrails inside the merchandising dashboard or as a standalone all-fuel product.
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